Reference

How k14 Handles Your Personal Data

At k14, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe payment data securedYour right to access and correct recordsIndia-specific data handlingRetention periods clearly stated

Explore the lobby Read FAQ

Browse the Full Scope of Our Policy

k14 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts opened on k14.asia where access is permitted under local law in India. When you open an account, we collect your name, contact details, date of birth and payment identifiers — including your UPI handle, Paytm-linked number or PhonePe wallet

1
reference — solely to verify your identity and process transactions. We do not sell or rent your data to third parties. Data is stored on servers covered by encryption at rest and in transit. Our legal basis for processing is contractual necessity and, where applicable, your
2
explicit consent. You may withdraw consent at any time by contacting our privacy team, subject to obligations that require us to retain records under applicable Indian law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our privacy team is reachable through the…

Email Privacy Team Send a detailed request to our dedicated privacy address. Include your registered email and the nature of your request so we can verify your identity and respond accurately within 30 days.

Live Chat Support Start a live chat from any page on k14.asia to raise a data query in real time. Our agents can escalate to the privacy team on your behalf and provide a reference number for tracking.

Help Desk Ticket Submit a support ticket through your account dashboard for a written record of your request. Ticket responses include a case ID so you can follow up if your query needs additional review.

DATA HANDLING PRACTICES

Explore How We Protect Your Account

k14 applies layered security and clear retention rules across every data category we hold.

Cookie Policy

We use essential cookies to keep your session active and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time; withdrawing non-essential cookies does not affect your account access.

Account Security

Your password is stored as a salted hash — we cannot read it. Two-step verification is available from account settings. Suspicious login attempts trigger an automatic email alert to your registered address within minutes.

Payment Data Handling

UPI handles, Paytm-linked numbers and PhonePe wallet references are tokenised before storage. Raw payment credentials are never written to our databases; only the token and transaction status are retained for dispute resolution.

Data Retention Periods

Active account data is kept for the duration of your account plus six years to meet Indian financial-record obligations. After account closure, marketing preferences are deleted immediately while transaction logs follow the six-year schedule.

Third-Party Sharing

We share data only with payment processors, identity-verification providers and analytics partners under strict data-processing agreements. Each partner is contractually prohibited from using your data for their own marketing purposes.

Requesting Changes to Your Data

You can request access to, correction of, or deletion of your personal records by contacting our privacy team. We will verify your identity, then action the request or explain any legal reasons we are required to retain specific records.

Your Privacy Questions, Clearly Answered

The questions below address the most common privacy concerns raised by k14 account holders in India — covering what data we collect, how to access your records, how cookies work, and what happens to your data if you close your account.

We collect your full name, email address, mobile number, date of birth and payment identifiers such as your UPI handle or Paytm-linked number. This is used solely to verify your identity and process your transactions securely.

We share data only with payment processors, identity-verification providers and analytics services, all under binding data-processing agreements. None of these partners may use your data for their own commercial purposes without your separate consent.

Contact our privacy team by email or live chat with your registered email address and a clear description of your request. We will verify your identity and provide a structured copy of your data within 30 days.

Yes. Submit a deletion request through the help desk or privacy email. We will remove all data not subject to mandatory Indian financial-record retention obligations. Records required by law are retained for six years and then deleted.

Essential cookies keep your session running; analytics cookies measure page performance. You can disable non-essential cookies in browser settings at any time, and doing so will not prevent you from accessing your account or using payment features.

Payment identifiers are tokenised before any storage — raw UPI handles, Paytm numbers and PhonePe references are never written to our databases. Only an encrypted token and the transaction outcome are kept for dispute resolution purposes.

Marketing preferences are deleted on the same day you close your account. Transaction and identity records are retained for six years to meet applicable Indian financial-record requirements, after which all remaining data is permanently deleted.

How k14 Handles Your Personal Data

Contact Us About Your Privacy

Explore How We Protect Your Account

Cookie Policy

Account Security

Payment Data Handling

Data Retention Periods

Third-Party Sharing

Requesting Changes to Your Data

Your Privacy Questions, Clearly Answered

01 What personal data does k14 collect when I open an account?

02 Does k14 share my data with third parties?

03 How do I request a copy of the data k14 holds about me?

04 Can I ask k14 to delete my personal data?

05 How does k14 handle cookies and tracking on k14.asia?

06 Is my UPI or PhonePe payment data stored securely?

07 What happens to my data after I close my k14 account?

Related Pages