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Explore the Terms That Govern Your k14 Account

These terms set out the rules that apply when you open and use your k14 account, covering everything from how deposits via UPI, Paytm and PhonePe are processed…

Account Eligibility RulesUPI, Paytm & PhonePe DepositsWithdrawal Verification ProcessData Handling & RetentionContact & Dispute Paths
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k14 Explore the Terms That Govern Your k14 Account
TERMS CONTACT

Reach Us About Any Terms Query

If a clause is unclear or you need to raise a concern about how these terms apply to your account, our support team can walk you through the relevant section and escalate…

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, explain how a particular rule applies to your account, and escalate formal complaints on your behalf.
Email Support Write to our dedicated terms and compliance address. Include your account ID and the clause number you are querying. We aim to send a written response within one business day so you have a record of the exchange.
Help Centre Our Help Centre hosts plain-English summaries of each major clause — covering eligibility, payment rules, withdrawal timelines and data retention — so you can check the relevant section before contacting us directly.
YOUR RIGHTS & SECURITY

See How We Handle Your Account Data

We apply strict data-handling and account-security standards to every k14 account. From the moment you register, your personal details are encrypted in transit and at rest, and access to your account data…

Data Encryption

All personal and financial data you submit — including your UPI handle, Paytm number or PhonePe ID — is encrypted using TLS 1.2 or higher. We do not store raw card or wallet credentials on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your account settings at any time, and declining non-essential cookies will not affect your ability to deposit or withdraw.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. Login alerts are sent by email or SMS each time your account is accessed from a new device, giving you an immediate heads-up if something looks unfamiliar.

Data Retention

We retain account and transaction records for the period required under applicable law. Once that period expires, personal data is either deleted or anonymised. You can request a summary of the data we hold on you by contacting our compliance desk.

Requesting Changes

If any personal data we hold is inaccurate, you have the right to request a correction. Submit your request via email with your account ID and a description of the error; our team will review and update the record within five business days.

Compliance Contact

For formal data-related requests — including access requests, deletion requests, or objections to processing — write to our compliance officer directly. We will acknowledge your request within two business days and respond in full within thirty days.

Common Questions About These Terms

These are the questions we hear most often when an account holder reads through the terms for the first time. If yours is not listed here, reach out via live chat or email and we will clarify the relevant clause for you directly.

These terms apply to every person who opens or uses a k14 account. Access depends on local law and is available only where local law permits. By using the platform, you confirm that you are eligible under the laws of your jurisdiction.

We will always post an update notice on this page before revised terms take effect. For material changes, we also send an email notification to your registered address. Continuing to use your account after the effective date means you accept the updated terms.

If your account is suspended pending a review, any funds already deposited via UPI, Paytm or PhonePe are held securely and returned to your payment source once the review concludes, subject to the outcome of that review and applicable law.

Email our compliance desk with your account ID and a clear subject line stating 'Data Access Request'. We will acknowledge within two business days and deliver a structured summary of your personal data within thirty days of receiving the request.

We retain transaction records for the period required under applicable Indian financial and data-protection law. After that period, records are deleted or anonymised. You can ask our compliance team for the specific retention period that applies to your account.

Raise a formal complaint via email, referencing the specific clause and the decision you are disputing. Our compliance team reviews all formal complaints and provides a written outcome. If unresolved, escalation paths are set out in the dispute-resolution clause of the full terms document.

Yes. All withdrawal methods we support — including PhonePe, Paytm and UPI — are covered under the payment and withdrawal clauses. Those clauses detail verification steps, processing windows and the conditions under which a withdrawal request may be placed on hold.

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